Insuring Your Smartphone with Ensquared is a Bad Idea
Once the GSM unlocked model on the Samsung Galaxy Nexus unveiled in November, I acquired it immediately. As I do with another smartphone I purchase, I designed sure I insured it. Considering that my Galaxy Nexus was imported from the United kingdom, I had been unable to insure the smartphone with Asurion through T-Mobile. Due to this fact, Id to obtain insurance coverage for my unit on my own. Ultimately, I made a decision to go along with Ensquared to insure my GSM Galaxy Nexus.
Rapid forward to April 27, 2012, Id to make an insurance plan declare on my Galaxy Nexus because of to it being misplaced. The claim submitting procedure was relatively simple in most cases. They took down the pertinent details to the claim, after which took down my credit score card variety to approach the charge for that deductible. I had been told I might be getting a telephone connect with from a representative to keep me apprised of any changes in my claim. At this stage, I had been quite pleased along with the course of action as many as that point.
On April 30, 2012 I been given an e-mail (alternatively of the telephone connect with) notifying me my deductible payment was declined. I straight away referred to as ensquared to uncover why that was. My assumption is they will need to have incorrectly taken down my credit score card information the 1st time, as once i gave it to them again, it went by way of without problem. From there, they knowledgeable me they would be buying my substitution Galaxy Nexus and it might be transport out within not more than two days. Two days handed (May two, 2012), and as an alternative of getting an affirmation of my substitution telephone delivery, I obtained an e mail telling me my deductible payment had successfully been designed, and Id be getting monitoring information for your cargo “shortly”.
Two additional times passed without any correspondence from Ensquared in any way. I continued to become client and wait to get an affirmation that my replacement cellular phone had been delivered. I waited four much more times (May eight, 2012), and at last known as in following I even now had not received any correspondence from Ensquared. I spoke with Christine (ID 1745), who intially stated there was no monitoring details on my file, and that there was no document of any cellular phone remaining delivered out for me. She then positioned me on maintain. Upon her returning to your get in touch with, she mentioned she “found” a tracking variety that showed my cellphone becoming delivered through UPS overnight, which Id be getting my mobile phone the following day. Contented with that, I resigned to waiting around on my smartphone to be sent the following day.
The following day (May perhaps 9, 2012) came and went, without having shipping getting manufactured by UPS. Just prior to the end of your day, I named Ensquared but once again. This time I spoke to Sarah (ID 1059), who could supply no realistic explanation for why my substitute cellphone was under no circumstances shipped. Rather, she made available excuses, stating the claim was originally delayed due to my deductible payment staying declined. I informed her that Id very little to accomplish with all the payment staying declined, which the payment went by means of just very good after i named in and gave the exact exact same info I gave to begin with. I went on to state that in spite of the original cost being declined, I identified as back April thirty, 2012 to rectify that condition and so they even sent me an e-mail confirming that on Could two, 2012. It had been now May nine, 2012, a comprehensive week since the confirmation email with the cost remaining made effectively, and my mobile phone nonetheless had nonetheless to be transported out, so in spite of the preliminary charge becoming declined, it however were weekly due to the fact the cost was manufactured efficiently. She once again offered no clarification for that, nor did she state once i could be expecting to get my substitution machine. I asked to speak that has a supervisor, and was transferred to Mike Rice (Operations Manager – mentioned he had no ID selection).
Mike Rice made available nothing but excuses for his companys steps (or absence thereof). Like Sarah, he in the beginning tried to implement the 1st declined deductible payment as being the excuse to the delay. When i identified that despite the preliminary delay (while it had been by way of no fault of my own), it however were weekly since they productively charged my card and had however failed to ship out my substitute telephone, he manufactured far more excuses. This time he begun to babble nonsense, declaring things such as “well there are tons of transferring areas within the statements process”, and “your product was an unique order”. Once i asked him why I obtained no correspondence if they ended up truly having unexpected delays, he could give me no answer. After i asked him why I had been specified a bogus tracking variety by Christine, when my mobile phone of course was not transported out, he had no rationalization for that either. His reaction was the tracking number Christine furnished, was an actual tracking variety which the package just hadnt been delivered still. He then stated hed simply call me back again the next day in the morning when he had even further investigated my declare.
The subsequent early morning (Might ten, 2012), I get a connect with from Mike Rice who informed me that my replacement mobile phone would be delivery out soon. He stated the substitution Galaxy Nexus would be delivery out either that day (Could ten, 2012) or perhaps the following day (Could 11, 2012), and that Id be obtaining my alternative Galaxy Nexus no later on than Monday (May 14, 2012). My substitute telephone was lastly shipped out May well eleven, 2012, and has an expected shipping day of May perhaps 14, 2012.
Assuming, there are no problems using the replacement machine, at the time the brand new cellphone is delivered, it will have taken 17 times (12 days should you count from your time of the 2nd deductible charge) to acquire my cell phone replaced by Ensquared. Every time I identified as in, they had an justification for why some thing had not taken position. I believe they both accidently took down my credit card info incorrectly the first time, or they did it intentionally to try to derail the claims approach. They produced no try and phone me to allow me to know there was any challenge with my claim, at any level during the approach. Im wondering, if I had never identified as in to test why my cellphone had not been delivered, if it could have at any time been transported out. Even if they initial gave me the tracking quantity, it had been obvious the tracking amount was made whilst I was within the telephone with them (the tracking numbers creation time reveals 5:55pm, which was round the similar time I used to be around the mobile phone with them. It might appear they manufactured the monitoring amount, realizing it wasnt really delivery out, in order to get me off the phone. Using two weeks to interchange a mobile phone is unacceptable. Fortunately for me, I had entry to yet another smartphone although going by way of this. If I didnt, Id personally are already with out a cellular phone for two weeks, due to Ensquareds ineptitude. The moral in the tale, is insuring your smartphone with Ensquared is usually a bad notion.
Side Observe: Heres a forum thread of individuals on XDA who may have had issues replacing their phones with Ensquared also. http://forum.xda-developers.com/showthread.php?t=1474585
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